Refund & Cancellation Policy

Querri, a product of Allison Labs (Pty) Ltd
Last updated: 7 July 2026

This Refund & Cancellation Policy explains how subscriptions, cancellations, refunds, and billing disputes are handled for Querri.

Subscription Cancellation

You may cancel your Querri subscription at any time from your account or by contacting our support team at hello@querri.co.za.

  • Your subscription will remain active until the end of your current billing period.
  • You will not be charged again after your subscription has been cancelled.
  • Cancelling your subscription does not automatically entitle you to a refund for the current billing period.

Refund Policy

Querri is a subscription-based software service. As a result, subscription payments are generally non-refundable once a billing period has begun.

However, we understand that exceptional situations may occur. Refund requests will be reviewed individually and may be approved in circumstances such as:

  • A duplicate payment was processed.
  • A billing error resulted in an incorrect charge.
  • A technical issue on Querri's side prevented you from accessing or using the service.

If a refund is approved, it will be issued to the original payment method used for the transaction.

Billing Disputes

If you are unhappy with the service or believe you have been charged incorrectly, we encourage you to contact us before initiating a chargeback or payment dispute.

We will investigate all concerns promptly and work with you to reach a fair resolution. Where appropriate, refunds or other remedies may be offered in accordance with this policy.

Changes to this Policy

We may update this policy from time to time. Any material changes will be published on this page, and the latest version will always be available at querri.co.za/refund-policy.

Contact

For any questions regarding billing, cancellations, refunds, or disputes, please contact:

hello@querri.co.za
Allison Labs (Pty) Ltd, South Africa